Welcome to the support center. Because we designed this application as a zero-tracking data sanctuary, we cannot access your device to troubleshoot your private data remotely. However, you can find solutions to common issues below.
Q: I got a new phone, how do I restore my data?
A: As long as you had iCloud sync enabled on your old device, your data is safely stored in your personal Apple iCloud account. Simply download the app on your new device, ensure you are logged into the same Apple ID, and turn on the iCloud sync toggle in the app's settings. Your timeline will automatically restore.
Q: Face ID failed to recognize me. Am I locked out?
A: No. If Face ID or Touch ID fails multiple times, or if you are wearing a mask in the dark, iOS will automatically prompt you to enter your device's 6-digit lock screen passcode. As long as you know your iPhone's passcode, your sanctuary will always open for you.
Q: I already purchased the app but it's asking me to pay again.
A: Please do not purchase it again. Scroll down on the purchase screen or go to the app's Settings page and tap "Restore Purchases." As long as you are using the Apple ID you originally used to make the purchase, your access will be instantly unlocked.
Q: I deleted the app without turning on iCloud. Can you recover my entries?
A: Unfortunately, no. We operate on a strict local-first architecture with absolutely no servers. If you delete the app without an iCloud backup, all data is permanently destroyed by iOS. We have no copies and no way to retrieve it.
If you have encountered a bug, need technical assistance, or have feedback regarding the app, please reach out to us directly. When reporting an issue, please include your iOS version and device model to help us resolve it faster.
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